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1. Search for the car part you need on our search bar
2. Click on "Add to Cart" on the product you wish to purchase
3.Click on "Checkout" when you're done shopping
4. Fill in all necessary particulars, choose your method of delivery/pickup and click on "Confirm Order"
5. Transfer the total payment to our available bank account.
6. Send us your proof of purchase to email@example.com or whatsapp us at 0125369511
Turbomad Sdn. Bhd.
5125 0322 3904
Turbomad Sdn. Bhd.
320 394 8020
*email proof of payment to firstname.lastname@example.org or Whatsapp us at 0125369511
Q: How do I place an order?
A: There are a few simple steps to place an order. First, search for the items through the categories or search bar. Then simply click on the add to cart button and select proceed to checkout. Fill out your details for delivery. After you are done, you will be directed to the payment page.
Q: Where do I get my tax invoice?
A: You will be receiving the tax invoice together with your order.
Q: How can I cancel my order?
A: You can cancel or change your order before you have submitted your payment. Once the order is submitted, it goes straight to our warehouse for processing. If you wish to change or cancel your order after payment, please email us as soon as possible so that we can assist you with this. If the item has already been shipped, charges will apply for cancellation and changes.
Q: Can I change my payment method?
A: We have a range of different payment options to choose from at checkout. Unfortunately, you can’t change your payment method after you have ordered your item. However, if you email us as soon as possible, we can try to cancel the item for you so that you can place a new order.
Q: How do I check my order status?
A: Once we have confirmed your payment, and your item is in transit, we will send you an email to your billing email address.
Q: Can I purchase by COD(Cash On Delivery)?
A: No, but you may purchase and choose to pick up the item(s) at our office.
Q: When will you ship out my order?
A: Orders with payments made before 12pm will be dispactched on the same day. Please allow for a delivery time of approximately 3-4 working days for it to arrive. Note that there are no dispatches or deliveries during weekends or public holidays. A tracking number will be sent to your email as soon as we ship your item so you know that it’s safely in transit.
Q: What courier system do you use?
A: We use mainly use Poslaju or Nationwide Express.
Q: Do you ship internationally?
A: Please email us at email@example.com regarding this.
Q: I have something to ask about a product, who do I ask?
A: Please feel free to contact us at 03-62418600 or 012-5369511. Alternatively, you may email to firstname.lastname@example.org.
Q: Can I reserve or hold an item?
A: Our amazingly affordable prices means that items sell out fast. Due to the nature of being an online store, we’re unable to hold items or provide lay-by services so it's best to get in quick!
Q: Are all products under warranty?
A: Products with warranty will be stated under product description. Otherwise no warranty is provided. All products have gone through quality testing phases by the manufacturers and should be functioning fully. However, in the case of a manufacturing defect, please contact us.
Q: How do I make a warranty claim?
A: Please call +603-62418600 or 012-5369511, and present the warranty card and proof of purchase (invoice/receipt) when requested.
Q: How do I return an item?
A: Products that are usused, undamaged, or defective parts may be returned within 7 days of purchase date for a full refund along with its original packaging along with the original sales receipt. All returns to Turbomad Sdn. Bhd. are subject to the Return Policy.
Q: Where do I return an item?
A: You can choose to either head to our office, or use a courier company to send the product back to us. The return postage fee is fully borne by the customer unless the parcel is a wrong delivery made by Turbomad.com.
Q: What payment methods do you accept?
A: Currently, we are accepting online bank transfer, paypal, or cash.
Q: Can I pay by bank cheque?
A: Yes, you can. But please be aware that this payment take longer to clear and take approximately 3 to 5 days for processing.
Q: What happens to my personal and billing information?
A: Rest assured, you are our number one priority in more ways than one. And we value and respect your identity and privacy. We do not disclose your information to any third parties or members without your permission.